FAQ

General

The Steadi-Two is a revolutionary assistive device that reduces your hand tremor.
It is based on proven vibration absorber technology to stabilize buildings against earthquakes. Like a see-saw, you would see in a park, the vibration disk moves in the opposite direction to your tremor, providing stability.

You will be receiving aSteadi-Twostarter kit which contains:

  • Steadi-Two glove
  • Stabilizer unit
  • portable pouch
  • The user manual ( In case you misplace your user manual, click here to download an extra copy.)

The Steadi-Two is designed to work most effectively for people with Essential tremors in the wrist and forearm.
We recommend ordering and trying the device for two weeks to decide whether it’s right for you.
There is a30-day money-back guarantee, so your trial will be entirely risk-free.

The Steadi-Two comes in 2 sizes, Small and Large. Click here to view the sizing chart. If your device does not fit well, please email us to return the glove component, and we will replace it with your required size.

The Steadi-Two is registered with the FDA as a Class I medical device, and has received a medical device establishment license from Health Canada. This means it is 100% non-invasive. Please note that the Steadi-Two stabilizer unit contains a small magnet. If you are undergoing an MRI, or have a cardiac pacemaker or other implanted medical electronic devices, please consult your healthcare provider prior to using the glove.

Payment

Accepted payments methods include AMEX, Visa, Mastercard & Paypal.

We are working towards getting the Steadi-Two included in insurance plans. Unfortunately, we are not able to accept insurance for purchases just yet. For now, we encourage you to submit your receipt to your insurance providers as we have seen positive results on a case-by case basis.

Returns and Warranty

The glove component of the Steadi-Two glove may need replacing every 6 months depending on wear and tear as a result of usage and washing.Glove purchase options are coming soon. The stabilizer component of the Steadi-Two will not need to be replaced or fixed unless damaged. If your glove needs to be replaced, please send an email to:info@steadiwear.com

Steadi-Two comes with a 1-year limited warranty. We warrant the product if defected under ordinary consumer use. The warranty does not cover the following:

  • dropping
  • liquid damage
  • force damage
  • damage due to misuse
  • alterations or repairs performed by a third party other than Steadiwear Inc.

If covered damage occurs outside the warranty period, we will require the unit to be sent to our main office and the service will be priced based on the severity of the damage.
To make a warranty claim email us at info@steadiwear.com.

To return your Steadi-Two glove for a full refund, please do the following:
Email us atinfo@steadiwear.comto request an RMA (return merchandise authorization) within 30 days from when you first received the product as determined by the tracking information.
Once instructions have been conveyed, return the fully-functional product to us in its original packaging with all components. The return must be postmarked within 14 days of when the RMA was issued. Return Shipping will be covered by Steadiwear Inc. If returned within the 30-day trial period only. All items returned must have an RMA number. Returns without an RMA number may be returned to the sender at their cost. However, we strongly recommend keeping the box the unit came in. This will help make the return process much easier in case the device does not work for you. Damage to the unit and its box in transit can impact your full refund

Shipping and Delivery

Shipping is free and included within the price of the unit.

We currently ship to locations within Canada & United States.
If you are located outside those geographies, please email us atinfo@steadiwear.com

Please contact us by email atinfo@steadiwear.com and we can accommodate your request as long as your order has not been shipped out yet. In the case that it has been shipped out, we provide a 30-day money-back guarantee. As such, you may as well try the glove out prior to its return, within 30 days of purchase.

Enhanced Life Quality with essential tremor glove

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Revolutionizing Tremor Management

Discover the Magic of Steadi-Two:

Dive into a reality where tremors no longer pull the strings. With Steadi-Two, our cutting-edge glove, seize control and embrace the activities you hold dear. Witness the incredible change; with over 1500 users, Steadi-Two has reshaped the lives of two-thirds of our tremor community, bearing testament to its genuine impact. Experience the Steadi-Two difference today.