FAQ

The Steadi-Two is a ground-breaking glove specifically and professionally designed to reduce your hand tremors; It's a revolutionary assistive device that allows you to carry out your daily tasks with zero obstruction. The design of our Steadi-Two glove is based on proven vibration absorber technology to stabilize buildings against earthquakes, making it able to handle any shaky hands situation, no matter the intensity. Like a see-saw, you would see in a park, the vibration disk moves in the opposite direction to your tremor, providing stability. It's lightweight, battery-free, and easy to use, meaning it's the only helping hand you'll need.

The Steadi-Two glove for hand tremors comes with a starter kit that contains a Steadi-Two glove, a manual, a stabilizer unit, and a portable pouch. Our glove is designed for comfort and practicality, allowing you to use it for extended periods without feeling any discomfort. The stabilizer unit is compact and easy to use, providing support for your shaky hands and wrists during various activities. The portable pouch is convenient for carrying the Steadi-Two kit with you when you're on the go. Additionally, in case you lose your user manual, you can easily download an extra copy by contacting us.

The Steadi-Two is designed to work most effectively for people with essential tremors in the wrist and forearm. We recommend ordering and trying the device for two weeks to decide if it's getting rid of your hand tremors and offering you the assistance you need well enough or not. You can try it out for yourself without having to worry about refunds because, at SteadiWear, we offer a 30-day money-back guarantee, so rest assured that your trial will be entirely risk-free. While we do hope it works for you, if it doesn't, you can easily send it back to us.

The Steadi-Two is designed to accommodate individuals dealing with hand tremors or shaky hands, offering practical solutions to enhance their daily lives. Available in two sizes, Small and Large, the Steadi-Two ensures a comfortable fit for users of varying hand sizes. For detailed guidance on selecting the right size, you can refer to the comprehensive sizing charts available on the Steadi-Two product page. If your device doesn't fit your hand as expected, reach out to us, and our dedicated customer support team will guide you through the process of returning it and we will replace it with your required size.

The Steadi-Two is registered with the FDA as a Class I medical device and has received a medical device establishment license from Health Canada for its remarkable role in significantly reducing hand tremors. This means that our Steadi-Two glove is a 100% non-invasive solution for tremors in hands. Because the Steadi-Two stabilizer unit has a tiny magnet within, we highly advise you to check with your doctor before using the glove, especially if you are undergoing an MRI, have a cardiac pacemaker, or have any other implanted medical electronics. This will help you to prevent any harmful impacts from happening.

If you're unsure about the payment options we accept, worry not, because our goal at SteadiWear is to simplify the shopping process for you. We accept a variety of common payment methods, ensuring accessibility for all of our valued customers. Choose from trusted options such as AMEX, Visa, Mastercard, and PayPal to complete your purchase effortlessly. With our secure and versatile payment options, you can confidently obtain the solution you need to manage shaky hands and hand tremors effectively. Don't let payment concerns hold you back from accessing the support you deserve. At SteadiWear, your shopping experience is always easy.

We understand the importance of accessibility and affordability when it comes to managing health-related conditions, such as shaky hands, and hand tremors. That's why we're working to have the Steadi-Two included in insurance plans, aiming to make it more accessible to those who need it. Unfortunately, we're not currently able to accept insurance for purchases directly. However, you may take the initiative and provide your insurance company with a copy of your receipt. Although payment outcomes may differ based on certain policies, we have seen positive results on a case-by-case basis. Your proactive initiative is more helpful than you think.

Ensuring optimal functionality of your Steadi-Two glove for managing hand tremors, is significant to us. Due to regular usage and washing, your glove component may experience wear and tear over time, which requires you to replace it every six months. However, rest assured that the stabilizer component of the Steadi-Two is built to last, requiring no replacement or repair unless damaged under unforeseen circumstances. If your glove requires replacement due to wear and tear associated with managing tremors in hands daily, our dedicated team is here to assist you. Simply contact us at info@steadiwear.com, and we'll swiftly address your needs.

Because we recognize how crucial dependability and assurance are in handling hand tremors and shaky hands, the Steadi-Two comes with a one-year limited warranty that covers any product problems resulting from normal consumer use. However, our warranty does not cover damage resulting from dropping, exposure to liquids, excessive force, misuse, or any alterations or repairs conducted by a third party other than Steadiwear Inc. If covered damage occurs outside the warranty period, we will require the unit to be sent to us to assess the damage and determine the service price. To make a warranty claim, email us at info@steadiwear.com.

For a full refund for your Steadi-Two glove, specifically designed to assist with hand tremors or shaky hands, follow these steps:

1. Email us at info@steadiwear.com within 30 days of receiving the product to request an RMA (return merchandise authorization).

2.  Return the fully functional product in its original packaging with all components within 14 days of receiving the RMA. Steadiwear Inc. will only pay for return postage during the 30-day trial period.

3. Make sure all items returned have an RMA number; returns without one may incur additional costs for the sender.

4. Keep the original box for easier returns, as damage during transit can affect your refund.

5. Damage to the unit and its box in transit can impact your full refund.

We offer complimentary shipping, which is included in the price of the unit itself. This means that when you invest in our product designed to provide support and stability for your hand tremors, you won't have to worry about additional shipping costs. Our commitment to providing a seamless and hassle-free experience extends to ensuring that your purchase arrives at your doorstep without any extra fees. With free shipping included in the price, you can enjoy peace of mind knowing that your investment in managing shaky hands is both convenient and cost-effective. Order your Steadi-Two glove today and enjoy free shipping.

We're dedicated to ensuring that individuals managing hand tremors and shaky hands have access to our innovative solutions wherever they may be. Currently, we offer shipping to locations within Canada and the United States, allowing customers in these regions to easily receive the support they need. However, if you find yourself located outside of these locations and are eager to benefit from our products, we encourage you to reach out to us. Simply send an email to info@steadiwear.com, and our dedicated team will explore alternative options to accommodate your needs. We're here to help you find solutions, wherever you are.

In case you change your mind about our hand tremors solution before receiving it and want to cancel your order, or if you just want to modify your order, simply reach out to us via email at info@steadiwear.com, and our dedicated team will accommodate your needs, provided that your order has not yet been shipped out. If your order for Steadi-Two, our shaky hands solution, has already been shipped out, you might as well take this chance to try the product for yourself to make sure that it's right for you. Your comfort with our product is our main priority.