Privacy Policy

On this page, you'll find all the information about what data we collect about our visitors and customers and how that data is used. We've described everything as clearly and concisely as possible and avoid legalese as much as possible, so that you can make sense of all this without needing a law degree.

We regularly review and, where necessary, update our privacy information. If we plan to use personal data for a new purpose, we update our privacy information and communicate the changes to individuals before starting any new processing.  

What We Do

At Steadiwear, we build assistive devices that help individuals to live a more comfortable lifestyle while dealing with hand tremors from Essential Tremor and Parkinson's Disease.

We offer a few solutions and have plans to develop more that you can utilize to improve your every day quality of life.  

The Company

We may use Google Analytics and the DoubleClick advertising network as well as other advertising networks to display ads across the Internet, based on your visit to our website.

Third-party vendors, including Google, may show our ads on sites across the Internet. Our site and third-party vendors, use first-party cookies and third-party cookies together to inform, optimize and serve ads based on past visits and pages visited on this website.

Our site as well as third-party vendors may use third-party audience data to further optimize advertisements displayed.

You can opt-out of this kind of advertising anytime, here and here.

IP Addresses

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the Web pages you request) can be sent to you.

We've broken this down into sections to make it easy to understand what data we collect:

1. As a visitor
2. Signing up to our newsletter
3. Contacting us through our contact form
4. Purchasing a product
5. Signing Up as an Affiliate

You're a "visitor" if you browse the steadiwear.com website but don't submit any personal information about yourself. 

For example, if you visit this website and take a look through our blog content, our sales pages and knowledge base without signing up for anything, then you're a visitor. 

As a visitor, the website uses several third party services that act in order to provide you with a better experience and allow us to optimize our content.  

The following third parties have limited access to some of your data:

• Google Analytics (privacy policy)
  • We use Google analytics to gain an overview of how our site is being used, how to improve user experience, what content to create and similar decisions all focused on improving the experience for our visitors.
  • We also integrate Google Analytics with Google Ads so that we can measure the performance of our paid advertisements.
• Facebook
  • We use Facebook conversion tracking to understand how our Facebook ads are performing.
• Affiliate tracking
  • If you visit our site through a link of an affiliate of ours, then we track this information through a cookie so that the affiliate can be compensated for referring the sale.
• HotJar for heatmaps
  • We send anonymous data to HotJar to understand how our visitors interact with certain pages in our site so that we can improve them.
• Social sharing tools
  • Some of the content on the site may include social sharing widgets to quickly allow you to share content with your network. We currently use Facebook, Twitter and Pinterest. Some of these services gather data about you, if you are logged in to these social networks while visiting our website. Please see the privacy policies of the social networks for further information.

2. Signing Up to Our Newsletter

On this site, we display various forms that allow you to sign up to our newsletter. When you sign up through one of our forms, we'll commonly ask you for the following data:

1. Name
2. Email address
3. Phone number (usually optional)

We'll also collect the following:

• Which form you filled out
• Referrer URL (the URL that you led you to the page that you signed up through)
• Your IP address

We store this data on our site for the following reasons:

1. Compliance - to keep a record of where our leads came from
2. Testing - to optimize and improve the newsletter sign up forms that we display
3. Relevance - we try not to show a form that you've already signed up for

The data that you submit is also added to a third party service called ActiveCampaign. This is a tool that we use to send email communications to you.

3. Contacting us through our Contact Form

If you want to contact us, you can use our contact form here.

When you submit a message to us, we keep the following data:-

• Email address
• First name
• Last name
• Content of any messages that you send to us

This allows our team to reply to the message that you've sent us through our support system.

You will never received marketing related messages  by contacting us through our contact form unless it specifically relates to the message that you've sent us.  

Please note that the message you send is private and only available to team members at Steadiwear.

4. Purchasing a Product from Us

When purchasing a product from us, we collect the following data:

• First name
• Last name
• IP address
• Email address
• Billing address
• Country of residence
• Postal or Zip code
• Affiliate/partner ID (of the affiliate/partner that referred you)
• Tax evidence (required for some Digital payments)
  • IP address
  • Geo-location of IP address
  • Billing country
  • If you declared that you're a resident of a country other than your billing country and your IP address country. (For instance, you might be purchasing a product from Canada, but you're a US citizen. In this case, you can manually declare that you're a US on our checkout page).

Please note that this data is captured when you submit an order on our checkout page regardless of whether you complete the purchase of the product through our payment processor.

This data is required for the following reasons:

1. Compliance - we have a duty to understand what country you are resident of so that we can charge the correct tax amount. We must also keep a record of this data for tax audit purposes.
2. Integration with our payment processor - we collect address personal data such as your name, email and address to integrate with the service we use to collect payments.
3. Product delivery - In order to give you access to the products that you purchase and to our support team, we need to create an account using your name and email address. 

When you purchase a product from us, we may use a third party service to help us comply with digital tax regulations. Integrating with a tax service allows us to:

1. Get up-to-date tax rates for all countries that we sell to around the world
2. Stay compliant by keeping a log of purchases
3. Efficiently pay our tax obligations at the end of each quarter/year

We send the following data about your purchase:

• Total amount of purchase
• Tax amount of purchase
• Invoice number
• Address
• Full name
• Email address
• Order number
• Location Evidence

We also send your name, email address and product tag to our email service provider called ActiveCampaign.  

This allows us to send you emails about product updates (such as new features that have been released), and any other information related to the product that you've purchased.  

These emails are designed to improve your product experience but you can opt out at any time by clicking the "Unsubscribe" link at the bottom of any email you receive.

5. Signing Up as an Affiliate/Partner

Steadiwear plans to operate an affiliate program. Registered affiliates can refer customers and receive a commission. This affiliate system operates independently of the processes described above.

To clarify: you won't be signed up for our affiliate program unless you submit a request to do so. Each application is review manually. If your application is reviewed, we'll add the data that you've provided to our system. The signup page for our affiliates is here.

We hold the following data about our affiliates:

• First name
• Email address
• Company name
• Family name
• Date of signup
• Company tax ID
• Full Billing address
• Web site URL
• Paypal email address
• Description of how you promote Steadiwear
• Yes/No as to whether you accept our terms and conditions
• YouTube channel (if applicable)

We hold this data for the following reasons:

1. Payouts - the PayPal email address, company details and personal details are needed to pay our affiliates and produce invoices
2. Compliance - We need your YouTube channel URL, web site details and method of promotion so that we verify that the quality of referrals meet our criteria for eligibility. 

We also manually add your name and email address to ActiveCampaign. This is an online tool that allows us to let you know about any updates to the program. For example, if we make a change to the commission levels, we'll let you know about it through email.

As with all emails from us, you can opt out at any time by clicking on the unsubscribe link at the bottom of any email.  

We also store data about the referrals that you make as an affiliate. We'll keep a traffic log of all the visitors that arrive through your affiliate link, all sales that you generate, and internal order numbers associated with those sales. This data is necessary to keep in order to track commissions and ensure that you're rewarded for sales that you make.

Automated Decision Making From your Data

We have automated processes in place that are designed to improve the relevancy of the communication we send to you and the content on our site.

For example:

1. If you're a Steadiwear newsletter subscriber, we will send you industry, product and content updates a well as periodic promotional emails.
2. If you purchase a product from us, we will send you information to help you get up and running with the product that you've purchased

These rules are designed to enhance the experience and interactions that you have with Steadiwear.

Your Right to Modify Your Data

You have the right to modify personal data that we hold about you. You can modify your data by emailing your request o info[at]steadiwear.com or through the form on our "Contact" page.  

To change your details as an affiliate, you can log into your affiliate account and change your details here.

To change your email address that we send emails to, click on the "update details" link at the bottom of any email you receive from us. 

If you're having difficulties updating your data, let our support team know and we'll make the change for you.

Your Right to View Your Data

You have the right to see the data that we store about you. To request a file containing all your data, let our support team know.  

We will reply to your request within 12 hours and will provide you with a file to your email address as soon as we've gathered the data.

The data will be provided to you in a structured, commonly used and machine readable format for portability.  

We are working on creating a self-service platform so that you can easily view all the data that we store about you immediately. We will update the privacy policy when this work has been completed.

Your Right to Have your Data Deleted

You have the right to request that we delete data that we store about you. 

• If you would like to stop receiving our email newsletter then you can click the "unsubscribe" link at the bottom of any of our emails. This will unsubscribe you from any future communications. If, for some reason, this doesn't work then let us know and we'll remove you manually.
• If you would like your data to be removed from our affiliate program then you can send an email to affiliates[at]steadiwear.com and we will take action on that request for you.
• If you would like to have other information not mentioned here deleted, you can let us know and we'll handle that for you.

We can also delete all of your data from all systems that we own and operate. This includes all of the above.  

Please note that if you've purchased a product from us we are obliged to keep a record of the purchase in both our own billing system and any required tax system. This will mean keeping a record of your billing address, contact details and purchase details. We do this to fulfill our obligations to the tax authorities and remain compliant.  

• We don't sell your data to any company for further processing, marketing, profiling or any other reason
• We integrate with certain third party services for the purpose of improving the overall user experience and to optimize certain business processes.  
• Any data we hold about you, we do so for necessary and legitimate business reasons
• You can request to view, modify and delete any data that we hold about you.

Policy Changes

We reserve the right to amend this privacy policy at any time with or without notice. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

If you have any concerns or questions about anything in this policy, then let us know and we'll get back to you shortly.