FAQ Steadi-Two

 

Frequently Asked Questions

What is the Steadi-Two glove?

Steadiwear has proved that smart technology can, indeed, be life-changing with the new and improved Steadi-Two. The Steadi-Two is a weighted glove that uses a magnetic tuned mass damping system to reduce hand tremors. The device is comprised of a disk controlled by two custom-made magnets which move in the opposite direction of your tremor, reducing its amplitude and severity. If you are looking for the best technology to combat hand tremors and instability, you’ve come to the right place. The Steadi-Two will not only make your day-to-day tasks easier to complete, but it will also change your life. The best part is: you will not have to change your day-to-day routine. Simply slip on the glove, and go!

Made for people with Parkinson’s disease and Essential Tremor, the Steadi-Two will provide you with tremor relief when treatment options like medications and surgery fail to do so. The Steadi-Two is built to combat various tremors and frequencies, with motion sensors that target mild, moderate, and severe tremor types.

It is time to regain your confidence and reclaim your control. Order your Steadi-Two today!

What will I be receiving when I place an order?

You will be receiving a Steadi-Two unit comprised of a single glove, a stabilizer unit, a portable pouch, and a user manual.
In case you misplace your user manual, click here to download an extra copy.

Can I try the Steadi-Two in person before purchasing it?

If you would like to try on the glove prior to purchasing it, please contact us by email at info@steadiwear.com.
NOTE: Information on American & Canadian Assistive Technology Clinic demonstration sites across the USA will soon be available.

Is the Steadi-Two safe to use?

The Steadi-Two is registered with the FDA as a Class I medical device, and has received a medical device establishment license from Health Canada. As such, it is safe to use. Please note that the Steadi-Two stabilizer unit contains a small magnet. If you are undergoing an MRI, or have a cardiac pacemaker or other implanted medical electronic devices, please consult your healthcare provider prior to using the glove.

Is the Steadi-Two right for me?

The Steadi-Two is designed to work most effectively for people with tremors in the wrist and forearm.

How are assessments done for fitting? How do I know what size I am?

The Steadi-Two comes in 2 sizes, Small/Medium and Medium/Large. A sizing chart is now available below for your review. If your device does not fit well, please email us to return the glove component and we will replace it with your required size.

Payment

Can I use my insurance policy to cover the cost of the Steadi-Two?

We are working towards getting the Steadi-Two included in insurance plans. Unfortunately, we are not able to accept insurance for purchases just yet.

What form of payment is accepted?

Accepted payments methods include AMEX, Visa, Mastercard & Paypal.
We are now offering monthly payment plans via Partially and Affirm. Click here to learn more.

How do I purchase the Steadi-Two?

The Steadi-Two is currently in production. You can reserve your unit today for $99 USD and pay the outstanding amount upon shipping.

We currently ship to the USA and Canada. We do not directly ship to locations outside of the US and Canada, however the products may be shipped to certain locations through our authorized resellers. (Coming Soon) Please visit our International page for a list of authorized resellers.

Returns and Warranty

What is the return policy?

To return your Steadi-Two glove for a full refund, please do the following:
Email us at info@steadiwear.com to request an RMA (return merchandise authorization) within 30 days from when you first received the product as determined by the tracking information.

Once instructions have been conveyed, return the fully-functional product to us in its original packaging with all components. The return must be postmarked within 14 days of when the RMA was issued. Return Shipping will be covered by Steadiwear Inc. If returned within the 30-day trial period only.

All items returned must have an RMA number. Returns without an RMA number may be returned to the sender at their cost.

What kind of warranty does my Steadi-Two come with?

Steadi-Two comes with a 1-year limited warranty. We warrant the product if defected under ordinary consumer use. The warranty does not cover the following:
  • dropping
  • liquid damage
  • force damage
  • damage due to misuse
  • alterations or repairs performed by a third party other than Steadiwear Inc.

If covered damage occurs outside the warranty period, we will require the unit to be sent to our main office and the service will be priced based on the severity of the damage.
To make a warranty claim email us at info@steadiwear.com.

What do I do if my Steadi-Two becomes damaged?

We will request that you sent it back to us so that we can assess the issue and send you a fixed unit. If the issue occurs outside of the warranty period, we will fix the damage, however, we will require you to cover any additional costs including shipping and handling. Please note that pricing will be assessed and will vary depending on the severity of the damage. If you are not sure if your device has been damaged, please feel free to email us at info@steadiwear.com to schedule a call for help!”

How often does my Steadi-Two need to be replaced?

The glove component of the Steadi-Two glove may need replacing every 6 months depending on wear and tear as a result of usage and washing.Glove purchase options are coming soon.
The stabilizer component of the Steadi-Two will not need to be replaced or fixed unless damaged.

Can I buy additional coverage / warranty for my Steadi-Two?

Yes we provide additional warranty for $64.99/year USD.
Please contact us at info@steadiwear.com for more information.

Shipping and Delivery

What if I need to cancel or modify my order?

Please contact us by email at info@steadiwear.com and we can accommodate your request as long as your order has not been shipped out yet. In the case that it has been shipped out, we provide a 30-day money-back guarantee. As such, you may as well try the glove out prior to its return, within 30 days of purchase.

Where do you ship?

We currently ship to locations within Canada & United States.

How much is shipping cost?

Shipping is free and included within the price of the unit.

How long does it take to ship?

The Steadi-Two is currently in production, and is projected to be shipped to you in Spring of 2022.

 

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