Frequently Asked Questions
Find answers to all your Steadi-One related questions - from how it works to our return policy
The Steadi-One is a lightweight, compact and responsive glove that adaptively stabilizes the wrist in Essential tremor and Parkinson’s Disease. Our novel, battery-free ball joint damper uses a smart material that was designed to resist tremors (>2hz) while allowing voluntary motion (<2Hz). It is combined with a tuned mass damper to stabilize forearm tremors, a technology typically used to stabilize high rise structures against earthquakes. Our system allows full range of motion while resisting multiple tremor directions that are proven to be the most common in Parkinson’s disease and Essential tremor.
The Steadi-One is also equipped with BOA knobs, the most sophisticated closure system in the world. We will be ready for pre-orders in Q4 2019.
You will be receiving a single unit glove made of 2 components:
1. The Steadi-one glove equipped with BOA knobs. The glove is made with COOLMAX® brand technology. Fabrics made with COOLMAX® brand technology can be tailored to meet the end user’s performance needs, and are certified to ensure class-leading performance regardless of supply source.
2. The Steadi-One Stabilizer unit. It is easily attachable/detachable using our custom harness.
Yes, For now, we are scheduling tests at our lab in Toronto, to try our device, please email us at firstname.lastname@example.org. Steadiwear products are currently on their way to select assistive technology clinics in the USA and a list will be published upon product launch. Please be advised that most sites require an appointment to be scheduled with associated costs. Once available, the Steadi-One has a 30-day money back guarantee which allows you to try the product for a month before deciding whether you would like to proceed with the purchase or return it.
The stabilizing glove contains a small magnet . If you have a cardiac pacemaker or other implantable medical electronic device, follow your device’s directions for use regarding magnets. Please consult your healthcare provider prior to using the device.
Our product is classified as a class I medical device and has received a Medical Device Establishment License from Health Canada.
The Steadi-One is designed to work most effectively for people with tremors in the wrist and forearm.
The Steadi-One has gone through rigorous lab and beta testing.
1. We have conducted very successful lab tests and have seen 80% reduction on a mechanical arm that simulates severe tremors.
2. We have conducted intensive beta testing with volunteers and have seen improvements in eating, writing and drinking.
The Steadi-One comes in 3 sizes, Small , Medium and Large. A sizing chart is now available below for your review. If your device does not fit well, please return the glove component and we will replace it with your required size.
The device is battery-free and is activated upon sensing a tremor above 2Hz.
The Steadi-One is quite durable but for longevity when the glove is not in use remove the Steadi-One carefully, store flat on a dry open surface.
NOTE: It is strongly discouraged to leave the Steadi-One in enclosed spaces where it maybe damp such as washrooms or kitchens. Keep out of reach of children.
The glove component of the Steadi-One is washing machine friendly only. Hang to dry. do not iron or use a dryer.
Is the Steadi-One safe to travel with in other countries? International travel with your Steadi-One (any catches)?
The Steadi-One is safe for travel and is classified as a class I medical device by Health Canada & the FDA. This device will not require any special documentation.
Unfortunately, we are not able to accept insurance for purchases yet but we’re working on it.
Accepted payments methods include AMEX, Visa, Mastercard & Paypal.
The Steadi-One can be purchased online through our webstore. We currently ship to the USA and Canada. We do not directly ship to locations outside of the US and Canada, however the products may be shipped to certain locations through our authorized resellers. Please visit our International page for a list of authorized resellers.
Returns and Warranty
We provide a 30-day money back guarantee period. If you do not wish to resume using the glove after the 30 day trial period, just send it back to us for a full refund. (Shipping not included)
Feel free to ring us on our toll-free number and we can help!
If it is within the warranty period then just send it back to us and we can diagnose the issue and return a fixed unit. If the issue occurs outside the warranty period, we will still fix the damage however we would require that shipping and handling are covered by the customer. Prices would have to be based on the severity of the damage.
The Steadi-One comes with a 1 year warranty period. The warranty does not cover liquid damage, force damage and damage due to misuse. If covered damage occurs outside the warranty period, we will require the unit to be sent to our main office and the service will be priced based on the severity of the damage.
The glove component of the Steadi-One may need replacing every 6 months depending on frequency of use and washing.
Fixing a glove is free of charge under warranty. However, if the warranty period is exceeded, we guarantee that it will cost less that $259 USD but cannot give you an exact figure prior the product’s diagnosis.
Yes we provide additional warranty for $64.99/year USD.
Shipping and Delivery
Please contact us at email@example.com and we can accommodate your request as long as the order has not been shipped out yet. In the case that it has been shipped out, then we provide a 30-day money back guarantee so you might as well give it a try prior to its return within the 30 days.
We ship within Canada and internationally to the United States and Australia for now.
Shipping is free and included within the price of the unit.
5-7 days within the US, up to 2 weeks for shipping to all other locations.